Terms & Conditions

Payment:

We accept the following payment methods through our secure check-out system:
Paypal: The trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.
Bank Wire Transfers: If you choose to arrange payment through your bank call us at (912) 224-3247.

Shipping (always free with us!):

Domestic
We ship all orders securely via USPS or FedEx. For USPS, we ship via Priority Mail with signature required, if you choose Fedex Overnight, packages will be delivered overnight by 10:30AM. We require signature on all orders.

Tracking you order
Once your order ships, you will receive an email confirmation that provides a USPS tracking number. This permits you to track your package online.

Exchanges:

Our primary concern is your complete satisfaction. In the event you are not completely satisfied with your item, please contact us to obtain an authorization number by advising us of your concerns within 15 calendar days from the shipment of your item. No exchanges will be accepted without an authorization number. You must provide a return tracking number within 3 days of receiving the exchange authorization number. You will be issued a store credit, however we do not refund the cost of the return shipping. The store credit will be valid for one year from the date of the item exchanged.

In order to receive a full store credit the item must be returned in the same condition as received with the original packaging. After we examine the item and determine that the conditions are met we will happily send you a store credit in a gift certificate, as well as it being on file.

We reserve the right to block any user from the website who abuses the Exchage Policy and continually returns merchandise.

Instructions

Send exchanges to:
A&C
PO Box 16177
Savannah, GA
31416

Damaged Returns
We are not responsible for items lost or damaged in shipping. We recommend insuring the item(s).

Our Guarantee

We guarantee everything we make, repair, or sell from 1 year of the date sold, unless otherwise noted in writing on the receipt.

With the exception of special orders and custom work, all items purchased may be exchanged within 10 calendar days of purchase. No refunds will be given , unless otherwise noted in writing on this receipt.

All items sold have a limited one year warranty against manufacturers defects and stone loss. This warranty does not apply to loss or damage to jewelry or gemstones due to wear or negligence. We do not guarantee that a diamond once taken from our store will not chip, break, scratch, or fracture.

All rings with a selling price of over $1000 will receive free sizing of the 1st size up or a free down sizing.

All rings purchased with a selling price of under $1000 will receive a 50% discount on ring sizing as listed on our price sheet.

Any jewelry with a selling price of over $2000 will receive a complimentary Insurance replacement letter, as requested by the customer. We strongly suggest you insure your jewelry.

Many colored gemstones are treated by various methods to improve their color and clarity. Heat treatment is the most common method. Please ask if you have any questions pertaining to colored gemstones and their treatment.

Disclosure

Accuracy of Information
A&C Gold and Diamonds is diligent about obtaining, checking and rechecking information regarding our jewelry listed in our showroom and website, however, discrepancies can happen.

Please realize we will constantly strive to limit any discrepancies concerning information that is posted, but we do realize the possibility does exist.

Therefore, this disclaimer serves as a notice to anyone visiting our site that all information on this site can be subject to revision. If you have any questions please do not hesitate to email or call.

Our inventory listings are in real time. Our showroom is open to the public, so any of the items listed on our website is subject to prior sell and may take up to 7 days to remove from the site.

Please note that our shipping days are Wednesday – Friday, unless otherwise noted on the site.